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Air India accused of ill-treatment towards minor travelling alone on Delhi-London route
A family from Thane has sought damages from the national carrier after 11-year old Karan Singh Kothari was left to fend for himself at the Azerbaijan airport.

The boy had to survive on a sandwich and a glass of water for the whole night.

The callous attitude of the crew of Delhi-London Air India flight came to light when they left an unaccompanied minor unattended at the Azerbaijan airport, where the aircraft was diverted after developing a technical snag.

The 11-year old boy's family has lodged a complaint with the civil aviation ministry seeking damages from the government-run carrier.

The incident happened on July 10 when the Dreamliner in which Karan Singh Kothari was travelling developed a technical snag and was diverted to Azerbaijan's capital Baku. Karan, who studies in a London school was returning home to his family in Thane for vacations.

The boy remained inside the aircraft for nearly two hours with the air-conditioning switched off. Later,  he was allowed to disembark at the terminal of Heydar Aliyev International Airport where the crew left the boy unattended. He remained stranded at the airport for nearly 12 hours.

The family is seeking damages for unleashing of trauma on the 11-year old child.

The boy's mother, Sonali in a complaint to the Air India management, said, "There was no enclosure and the passengers were free to move. Karan was alone with no one from Air India to mind him. Being a child it was possible that he could have misplaced the documents or even got into a wrong aircraft."

The Kothari family is upset over the fact that despite travelling on the Delhi-London sector by Air India at least 12 times a year something like this should have happened.

Karan's grandfather, BS Murdia said, "The treatment meted out to him was atrocious. No other foreign airline would have treated him the way AI treated him."

Sonali, who has since taken Karan on an outing to Lonavala, said, "We have given them two weeks to respond with compensation, failing which I will be forced to escalate the matter and approach the consumer court."

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