Aircel users unhappy with customer service, policy
We the users of private mobile service in India, are not aware about how mobile phone companies take the cumstomers for granted while launchin new products. I am a user of Aircel Mobile in Rest of Bengal networks.
WE THE users of private mobile service in India, are not aware about how mobile phone companies take the cumstomers for granted while launchin new products. I am a user of Aircel Mobile in Rest of Bengal networks. Thus it proves that the service has not been activated by the customer but he or she has to pay for it. If one calls the call centre and fights for it then they refund the money as call for Aircel to Aircel which is charged at the rate of Re. 1/- per call when I use Rate cutter of Rs. 159/- to make my call chargeable at the rate of 1p per 2 seconds that is 30p per call at local network. I have e-mailed to their customer care but there is no response. Repeatedly the same thing continues to happen.
Very recently I discussed this with my colleague, Pokraj Saha and he broke out in anger saying that this has happened to him too. We then called the customer care on 07.04.2010 at 11:30 a m. The customer care executive spoke very rudely and said that ‘You mean Aircel is a thief’ which I denied and said I never meant to say it. We demanded to talk to his supervisor but he didn’t connect me to him, perhaps because it’s their new marketing policy. If any authority of Aircel mobile reads this article please refer to the recording of the call on the said date and time. Moreover, we have all united and decided not to recharge the Aircel No’s we have, and decided to make call receipt service only for this no. and have taken Reliance Telecom for our regular use. I request the Aircel users who have faced such difficulty, please do the same as we have done. Let the company too suffer. Then may be our problems will be heard or steps may be taken. Let the company provide incoming calls only. There is a system launched START DND. In this system the customer won’t receive any call or sms regarding company marketing. But if Value Added Service gets activated automatically and if they say that the customer has activated it as shown by their system, then what can the consumer do. So we think this might be the best policy to punish the service provider company and use another no. and keep the Aircel no for incoming only. Let the company too suffer for every rupee that it has charged us for its fault. They can’t deny us the incoming calls.
Very recently I discussed this with my colleague, Pokraj Saha and he broke out in anger saying that this has happened to him too. We then called the customer care on 07.04.2010 at 11:30 a m. The customer care executive spoke very rudely and said that ‘You mean Aircel is a thief’ which I denied and said I never meant to say it. We demanded to talk to his supervisor but he didn’t connect me to him, perhaps because it’s their new marketing policy. If any authority of Aircel mobile reads this article please refer to the recording of the call on the said date and time. Moreover, we have all united and decided not to recharge the Aircel No’s we have, and decided to make call receipt service only for this no. and have taken Reliance Telecom for our regular use. I request the Aircel users who have faced such difficulty, please do the same as we have done. Let the company too suffer. Then may be our problems will be heard or steps may be taken. Let the company provide incoming calls only. There is a system launched START DND. In this system the customer won’t receive any call or sms regarding company marketing. But if Value Added Service gets activated automatically and if they say that the customer has activated it as shown by their system, then what can the consumer do. So we think this might be the best policy to punish the service provider company and use another no. and keep the Aircel no for incoming only. Let the company too suffer for every rupee that it has charged us for its fault. They can’t deny us the incoming calls.
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