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Arvind Kejriwal should revive 'Janata Darbar' rather than calling it off
Arvind Kejariwal's no to 'Janata Darbar' is seen as a U-turn by many. But technically he took a right decision as nothing can be done amid chaos. One can hope that he will formulate better mechanism to address public grievance. Better would be he should take a note from the mechanism of redressing public grievance already running successfully in other parts of the country.

'Jan Samparka Yojana' (mass contact program) by Kerala government already have already been awarded with United Nation's public service award for its success. In this program, the Chief Minister's Grievance control room registers public grievance everyday round the clock. Anyone can register their problem dialing toll free number 1076. This has started since October 2013.

Narendra Modi established a program named 'Swagat' since 2003. In this program, grievances are taken from 9 AM to 12 AM on 4th of every month. Answers to the queries or solutions to grievance are delivered same day between 12 to 3 PM.

Nitish Kumar in Bihar too started ‘Janata ke darbar mein Mukhyamantri' since April 2006. In this program, Nitish Kumar along with officers takes public grievance on every Monday in various locations.

UP chief Minsiter Akhilesh Yadav too started hearing public grievance since April 2012. Every Wednesday he uses to interact with public on their grievances.

In Rajasthan, CM Vasundhara Raje gives her time from 11 AM to 1 AM to public to listen to their grievances. Also every day two ministers are instructed to give two hours time for addressing public complaint. Siddharamaya, the CM of Karnataka too gives time from 9AM to 12 noon every Tuesday and Friday in the program ‘Janata Darshan’. In this program Chief Minister hear complains and instruct officers for solution.

Jharkhand's CM Hemant Soren hears public's problem every Friday. If due to some reason he can’t attend, then his appointed team takes public concerns.
MP Chief Minister started ‘Samadhan-online’ program since 2006 February. This program takes place on the first Wednesday of every month and it’s a highly successful program.

Apart from the above every sate too has its own mechanism. The only difference with Delhi’s Janata Darbar is that every state installed a particular mechanism to avoid chaos and disturbances. Arvind Kejriwal needs to find the right mechanism compatible to Delhi expectation.

You can’t say no to 'Janata Darabar’ as public always has grievances and expect to register their complaints straight to the chief minister. Thus we should expect that AAP government would start the ‘Janata Darbar’ with proper mechanisms in place.

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