Submit :
News                      Photos                     Just In                     Debate Topic                     Latest News                    Articles                    Local News                    Blog Posts                     Pictures                    Reviews                    Recipes                    
  
Cleaning up the mess: Samsung sending fire-proof boxes and gloves to collect Note 7 from customers in US
After too much has been spilled, electronics giant Samsung is attempting to clean up the left over mess. The company is sending fire-proof boxes to all customers in the United States to pick up its faulty Note 7 devices.

The measure has been adopted to ensure safety of the consumers in case the device explodes. For consumers who had bought the devices on its website Samsung.com, the company is offering pre-paid shipping services.

For those customers who have bought their devices from mobile carriers, have been asked to get in touch with their respective carriers for recall instructions.

Barely two months after its launch, Samsung is now having to collect back almost 1.5 million Galaxy Note 7 smartphones, including both, the new issued ones and those that were given as replacements. The company plans to discontinue the model soon.

For their existing customers, Samsung has launched a compensatory offer of either getting their entire money refunded back or swapping the phone with an older, small-screened Galaxy S7 or S7 Edge device along with a partial refund.

The below YouTube video shows a man unpacking a kit containing gloves, a static shield bag, thermally insulated boxes along with specific instructions for sending back the phone not by air but through ground transport only.

This major recall pretty much sums up the rise and fall of Galaxy Note 7, Samsung's strongest contender in the highly competitive smartphone market, that was launched in August this year. Although the device received an overwhelming response in Samsung's home country, North America, with 200,000 units pre-ordered within two days, the company had to stop the shipping within two weeks due to reports of devices catching fire.

Multiple news reports of Galaxy Note 7 devices catching fire spelled doom for the company and a shot in the arm for competitors, particularly Apple, which was already in preparation of launching the iPhone 7. 

Very soon, the FAA also got involved and warned air passengers against flying with the device.

Although, a lot of people got their Note 7 devices replaced with newer ones, the nightmare just did not seem to end for Samsung. On October 5, another Galaxy Note 7 device exploded. Worse still, it happened on a Southwest flight (although still at the gate), worser still, the device was powered off at that time. But what was even worsest was that the exploding device was a replacement unit. It probably proved to be the final nail in the coffin for Galaxy Note 7, which shall go down in history as a rather ambitious but failed product from Samsung.

COMMENTS (0)
Guest
Name
Email Id
Verification Code
Email me on reply to my comment
Email me when other CJs comment on this article
}
Sign in to set your preference
Advertisement
merinews for RTI activists


Advertisement
Not finding what you are looking for? Search here.