Create more help desks to assist the under-privileged

30 June, 2012

Help desks aiming to guide and help ignorant and illetrate populace in places such as hospitals, railway stations, bus stations and other public places would prove to be a big boon for the society.

ALMOST EVERYDAY, some ignorant and illetrate patient or his relatives get caught up in understanding the various formalities involved in a hospital for getting treatment, and in the process lose precious time and energy running from one place to another.

One of the main concerns of any service consumer is how to fill a fomr and go about getting the required service- especially when it comes to exceptional circumstancess and cases. At times, a person may not be having a pen or a pencil to fill up the form, and even if he manages to get the same, he will find it difficult in filling up these forms where so many columns need to be filled in properly before submission.

Customised help desks with support people going that extra mile in helping such people would prove to be a big boon for a large number of ignorant and illitrate people who visit public places such as government offices, schools, hospitals, railway stations and so on, out of necessity.

This is one area where corporates can render some help by providing help desks with suitable support people as part of their corporate social responsibility. Such helpdesks can take care of filling up of forms and submitting them at the proper counters on behalf of the ignorant and illitrate patient or relatives. These helpdesks can also serve people by keeping them informed of the next move after submitting the form and so on. By rendering such a useful service, the element of confusion and worry will come to down in a big way for all those people who seek such support due to their inability to write or speak properly.

Such helpdesks support people need to be trained in a manner whereby they can well anticipate the mood swings of help seekers who would be largely ignorant and illetrate to read various notice boards and sign boards. Therefore, creating more help desks to assist the under-privileged population at various public places should be planned by the concerned quarters.