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Delhi-Noida toll plaza gives credit to its staff for the smooth running
The mess at Delhi-Gurgaon toll plaza has resulted in its removal. However, the Noida toll plaza is running efficiently as claimed by the operator of the DND toll plaza. Noida Toll Bridge Company Limited (NTBCL) gave all the credit to its trained staff.

We talked to Anwar Abbasi, the spokesperson of NTBCL, about the management of Noida Toll plaza. Abbasi gave a glimpse of the strategies and technologies used by in managing the toll.

Highlighting the payment collection mechanism used at the DND toll, Abbasi said, "There are two modes of payment on every toll plaza, one is the cash payment and another one is Electronic Toll Collection (ETC). Normally at different toll plaza's, the cash transactions are appreciated but here at Noida toll plaza, we prefer that most of the users use the ETC, which includes silver card as well as the gold card. The toll amount is equal in both the transactions."

He informed that there were separate ETC lanes, like silver lane, gold lane at DND toll plaza, and toll staff encourage the users to use more and more ETC lanes. Usually, at any other toll plaza in India, usage of ETC percentage is not more than 10 percent but at DND flyway it is almost 35 percent. This helps them to serve the consumer better.

Abbasi also said, “Normally the congestion happens in the peak hours, and to handle it we depute extra man power at the toll plaza. We provide tokens to the users in the queue and collect the money from them, and he handovers the token at the toll booth and goes, this saves the time of the consumer. These are some of the strategies used by us. We also provide regular training to our staff.”

Coming to the technology part he said, “Technology wise we use such softwares and hardwares which are of very good quality and process fastly, so that not much time is wasted at the toll plaza. Normally in an ETC transaction only three seconds are taken and in cash transactions also not more than 8 seconds are used at the toll booth. This is how we manage our toll both.”

He refused to comment anything on what went wrong at the toll plaza in Gurgaon, which will shortly be removed due to mismanagement.

DND flyway is an expressway connecting Delhi to one of the largest sub cities of Delhi i.e. Noida. This Toll Bridge facility, continues to compete with the two free bridges which cross the Yamuna River in the same influence area as the Delhi Noida Toll Bridge, namely Nizamuddin Bridge and Okhla Barrage.

DND is a 9.2 kilometer long stretch with 8 lanes, thoughtfully designed for a safe, fast and delightful driving experience. DND Flyway was developed over a period of 24 months under the technical guidelines taken from international companies.

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