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DoT launches IVRS system to address call drop issue
To address the issue of mobile call drops faced by telecom consumers in the country, the government has launched an Integrated Voice Response System (IVRS) system in Delhi, Mumbai, Punjab, UP, Uttarakhand, Maharashtra and Goa.

The IVRS system has been launched to to obtain direct feedback from subscribers and use that feedback to solve the problem of call drop. The Department of Telecommunications (DoT) said the IVRS system would be extended to the entire country very soon.

The IVRS system will be initially used for call drops and later on its uses will be extended to capture consumer feedback in other areas.

Under the newly launched system, the telecom users will receive an IVRS call from the short code 1955. They will be asked a few questions aabout call drops such as - “Are they facing call drops in their area or not?”

The consumers can also send a toll-free SMS to the same short code 1955, containing the location of city/town/village, where they might be facing the problem of frequent call drops.

After the receiving the feedback of the subscribers, the DoT will share the same with the Telecom Service Providers and they will be asked to improve their services in the areas facing the issue of call drops.

According to a release by the DoT, the telecom minister Manoj Sinha while launching the IVRS system said, "the platform is a channel to capture direct feedback from the consumers and this voice of the customer can be used to improve the services that are being offered to them."

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