Right now not much prank or hoax calls are coming to us but our major problem is blank calls which are really wasting our time. People don't do hoax calls out of fear that we can hold them and punish them, that is why it is very rare," said Mohan.
He then mentioned the latest case where a person who had to catch a flight to Patna and gave a hoax call to Indigo Airlines that it had a bomb - so that flight was delayed. "We tracked him in Patna and arrested him and also filed a criminal case against him," said Mohan.
Though he agreed that there are many calls that are informative but when they go to the spot they find nothing serious. "This is possible that anybody sees any suspicious bag and then calls us and when we go there and found nothing but we can not take chance and have to take action," Mohan added.
Mohan gave many reasons behind these kinds of calls. He said one of the reasons is that when people buy new mobiles then many of them try emergency numbers listed but are not activated on their cell even without a sim card. "They dial 100 number and after listening to our welcome message they realise that they have called police control room. But they don't speak out of fear and disconnect the call. But no matter how fast we attend and disconnect these calls it takes at least 10 -15 seconds for each such call. Now, you can calculate how much time is wasted while handling these calls," Mohan said.
"We are now even looking for a system or technique through which can we even track these calls also as they also some times can be important and emergency calls," said Mohan. "Sometimes, it may happen that a person is not speaking on call because of facing a threat or is at gun point or is in danger - so we have to tackle these calls to know the real situation," he added.
Another reason he mentioned for the increasing number of unproductive call are inquiry calls from all over the city. "People are calling in control room for inquiring number of water department, power department or any government office. This has really became a hard time for us to handle these calls. As a public servant we can't say 'no' to them but to give them another number where they can inquire. But this process is taking lots of our time," he said.