The best thing that got reported in this article were: (1) For sending SMS, a dedicated mobile phone number would be provided (2) Name of the Ward and details of the problem related to garbage or otherwise to be mentioned; the PMC will forward the complaint to the relevant department at the ward office for redressal (3) The complainant will immediately get a reply mentioning the complaint number.
Hoping the above initiative just does not remain in books and paper but action is taken in a nice way by all concerned agencies. More and more municipal corporations located in different parts of the country can look forward to adopting this model in the future.
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