Since 1981, their Gold & Gems storefront in Ashland, Oregon has been a family affair – a business built on honesty and a high code of ethics that provides exceptional jewellery and service. While it is true that foot traffic from tourists and other out of town visitors to their storefront is off from previous years, the new traffic and repeat visitors to GoldAndGems.com online store is scoring tremendous growth! Quality, well priced ArtCarved wedding rings and the new Black Ice Creations black diamond necklaces have seen in store and online customers testimonials rise.

Ron attributes the growth to the family ethics of integrity and honest communication. He personally replies to all the customer inquiries submitted through the website. “Essentially,” Ron says, “I interact with our clients very much the same way I would as if they were here in our showroom. People are absolutely amazed not only that a real person rapidly responds to their query, but that they are also communicating with a knowledgeable jeweller that anticipates their needs. That is extremely reassuring to people. It is a key aspect of our success.”

As with any successful business, there is more to it than that. GoldAndGems.com features state-of-the-art technology including online videos, easy navigation, and guaranteed secure online ordering. Free delivery, a generous return policy, free engraving and Gold & Gems fine jewellery one year extension of manufacturer’s warranty are all complimented by the real kicker – zero sales tax. Since Oregon is a sales tax free state, GoldAndGems.com customers can save hundreds of dollars on quality rings, watches and other fine jewellery.