The use of the term reflects the mission to organise a seemingly infinite amount of information on the web. Let’s find out what makes this brand standout in the websapce, though it is just a simple search engine.
If my memory serves me right, I remember Google being voted as the most trusted brand in the world since 2007. Third time in a row, it has gained the position with a brand value of $M 100,039 as compared to $M 66,434 in 2007.
According to a report by Millward Brown, Google has a whooping 73 per cent market share in the online search segment. The fact itself speaks volumes about this brand. Two important aspects I feel that made this brand a great success in the websapce are: operational excellence and product leadership.
Out of these products, leadership is what made Google an excellent brand. Operational excellence is what services Google has offered to its end users as a part of the product. But product leadership is something which doesn’t come so easily to any brand. Google has managed to do that with ease producing the best, or the market dominant products.
Business with high rate of innovation and patent application often has product leadership at their heart. Google is being loyal to its core product ever since its launch. It has a unique and universal message being sent out to its consumers ie, a search engine.
Look at Rediff and Yahoo. Rediff off late had revamped its site, which was not at all a success in the websapce market. Many commented that the older version was a better one. On the other hand, Yahoo has smartly revamped its user interface offering a better service as compared to Rediff.
The problem with both the websites is that they have too many things to offer on a single webpage which confuses the end users. Whenever we log on Yahoo or Rediff, we find so many service offerings including search engine and e-mail application, which is not the case with Google. Google also has the same amount of services as compared to Yahoo or Rediff, the only difference being the way the services are being packaged and given it to its users.
The latest ones to enter the search engine market are Knol and Bing, which still are in the process of growth stage. Not many have been able to shift their focus from Google to any other new entrant in the same market, just because Google has a product leadership in the same segment.
Brands which enter the consumers’ mind turn into a behaviour for sure, but the brands which win your heart will gain a commitment and brand loyalty. This is what Google has done. It has won the hearts of the users who find it difficult to shift to any other brand in the same or similar market segment.
After all Google is my best friend!