How to modernize Indian Railways: Part II
Critical analysis makes us aware of the main lapses in management of Indian Railways. To get better customer service, it should encourage total re-engineering in organizational structure. This is the second part of three-part article series that would be an attempt to discuss how best IR can be turned into a professionally operated service-oriented business organisation for the welfare of the passengers, department and the nation.
THERE SHOULD be a single technically qualified cadre in gazetted officer (IRSE – Indian Railway Service of Engineers) and supervisor level. The minimum basic technical qualifications (degree / diploma) should be: Mechanical, Electrical & Electronics, Civil, and Electronics and Telecommunication. etc.
The candidates recruited through UPSC in case of direct officers and RRB for supervisors shall be trained in-house with cross disciplinary exposure and posting including operation, personnel and accounts and audits.
All officers up to SAG should be posted in a cross disciplinary manner with routine job rotation in all wings/ departments including RDSO, except in medical and security to gain multi-disciplinary skills on the job and better perception of day-to-day problems being faced and their immediate solution with positive attitude for the interest of whole IR. After SAG, there should be a selection for onwards promotion to PHOD/DRM/GM on their option for i) General management and ii) Executive / Field (Open line, Workshops, RDSO etc.)
It is observed and experienced that the CEO, Country Head, Chairman, MD, etc,. of big corporate houses such as ITC, ONGC and many MNCs are/were from engineers with management education or even without it. Their performance proved and raised them to ultimate highest position. Mr. Y.C. Deveswar, Chairman of ITC is a mechanical Engineer (IIT) with management back up from Harvard, as per The Times of India. Subir Raha, ex-Chairman of ONGC, a graduate in Electronics & Telecommunications Engineering, specialized in Industrial Electronics from Jadavpur University in 1969 and later he did MBA from University of Leeds in 1985. Rajat Kumar Gupta, ex-Managing Director of Mckinsey & Company, is Bachelor of Technology degree (B.Tech.) in Mechanical Engineering from IIT-Delhi and an MBA from Harvard Business School (HBS) 1973. Ramesh, Country Head of Dorma India Pvt. Ltd., a MNC, based in Madras, is a graduate in mechanical engineering. Subhasis Ganguly, country Head of a MNC, Hydro Building System (India), based in Bangaluru, a graduate in mechanical engineering from JU. There are many examples of such people heading big organisations.
Moreover, preference is always given to recruit from campus of IIMs with technical back up in any branch, rather than without technical back up. It is not a myth, but a fact from statistics. More or less 80% of students in IIM Kolkata are engineers.
In IR, people from other than technical education (degree/diploma) in IRPS, IRTS and IRAAS can’t be better than engineers back-up with respective specialisation like MBA (HRM/HRD/HR), MBA (Finance) and MBA (Operation) etc. or appropriate management education and training in IR institutes. Of course, IR's Institutes should be more or less equivalent to any reputed management Institute in India.
Now, IRPS is doing simply a post office job. If we see the website of IRPS, it is well understood how they are passing time in their career without any effective discussion on any innovative activities/performance related to organisational development (OD). Similar scenes are also observed in the websites of IRTS and IRAAS.
IRTS or traffic people are dependent solely upon technical departments for cooking up their own stock of information for onwards transmission to higher bosses. IRAAS people never did any innovative study how best account department could be upgraded for the greater interest of IR in respect of improved system of work. But there is a lot of scope to make the department more simplified and rationalized to help all other departments with positive attitude. All their manuals also require drastically upgradation for smother and more effective day-to-day work.
A basic knowledge of engineering, should be had with those three departments' officers, particularly, those who are recruited through UPSC not only to understand the working of IR which is an Industry with about 65% - 70% people of technical knowhow, also to work shoulder to shoulder for the benefit of better services to the valued customers of IR through running trains with safety, comfort, punctuality and better behaviour.
To implement this, IR has to recruit single cadre system like IRSE or Indian Railway Service of Engineers to abolish departmentalism. Besides, to evaluate the performance of officers for promotion to higher post up to CRB, appropriate and justified decision can easily be arrived in case of a single 'engineers' cadre.
Presently, justice can’t be done while promoting an officers to DRM/GM/Member/CRB from account, traffic, personnel, elect., mech., civil, S&T, stores. It is like a comparison among apple, guava, cucumber, tomato and pine-apple, etc.

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