What better ways to motivate people to take initiative then to reward them for their efforts. Taking the same path, the Municipal Corporation of Gurgaon (MCG) have tried to propagate their helpline number (18001801817) for the citizens of Gurgaon. They have decided to reward every 500 caller with a 500 rupees Big Bazaar voucher. The offer, which has opened since yesterday and is supposed to go on for this month has seen an increase in the number of calls from the citizen of Gurgaon.
Talking about the reward and the MCG helpline number, Manager of the process Jaideep Jarrel gave us a number of useful information. Talking about the number of calls they receive and the increase in the number, he said, '' the number of calls each day varies from 200- 250, but since yesterday the number has gone up. Although the actual increase in the number would only be clear after some days.''
'' The main motive for this move is to create awareness among the citizens, so that they come forward and lodge complaint. This is something, which is not a problem in their own houses so they need to take initiative to come outside. Thus in order to motivate them, this is a good initiative by the MCG, '' said Jareel while adding some more about the MCG initiative.
It was not surprising to learn that Old Gurgaon is more aware as compared to urban Gurgaon as the call centre, which looks after the MCG helpline gets more calls from the older part of Gurgaon. Agreed, that they might have more problems, but it also indicates that they are more aware about their rights and duties as a citizen of the millennium city.
Giving more information, Jarrel also said, '' The main priority problems are street lights, sewage and garbage.'' When asked as to how they take care of the matter, he added, '' As soon as we register a complain, we call up the junior engineer of that area and give details of the problem. He then updates us as to how much time frame they would take to resolve the issue, after which we give the feedback to the caller. Also, after the time frame relapses, we check and ask the caller to check as well.''
It is a good initiative and inspite of being in place for the last three years, it is the first time that people are noticing it, thanks to the reward.
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