The helpline is staffed by trained counselors with academic qualifications in Clinical Psychology. They are supported by experienced psychiatrists. Subsequently in October 2011, a second center of the helpline was established in Delhi. Since inception the counselors on the helpline have handled in excess of fifty thousand calls covering a variety of mental health conditions as well as those seeking information.
With the launch of its third center in Surat the helpline's services are now available to Guajaratis in their mother-tongue. Advanced telecommunications and IT link all three centers of Mumbai, Surat and Delhi ensuring calls are handled by the right center.
The Chief Guest, Commissioner of Police (Surat) lauded the joint initiative of the Gujarat police and the Vandrevala Foundation, saying “This was a much needed initiative in Gujarat and it will help Police reach out to the common man."
Pradeep Shejul, SP (Rural) of the Gujarat Police said on the occasion, “We are pleased to launch this new initiative in community services by the Police. The experience and technical involvement of the Vandrevala Foundation has been critical in this joint effort to provide help to mental health sufferers and their families in the State. Elsewhere the Vandrevala Foundation involves the police as a part of follow up effort. I am pleased that in Surat the Police will be involved right from the beginning of the process and not just in the follow up."
Dr. Arun John, Executive Vice President, Vandrevala Foundation commented," In our effort to make our services as widely available as possible we could not have hoped for a better partner than the Gujarat police. We are especially pleased to launch this new center in Surat - the only city working on a global model where the hospitals, police, government and NGOs all work together. We cannot remove stigma without all the forces working together recognizing that mental illness is an illness that needs treatment."
The launch was preceded by rallies in Surat and 22 other locations in Surat district to raise awareness about mental health and to fight stigma associated with mental illness.