Millennium City under dark with 2058 electricity connection requests still pending
The Gurgaon residents, facing a tough time dealing with the power cuts and water shortage, see no mercy being graced upon them. Where some are agitated by irregular supply of electricity, there are others who still, are waiting to lighten up their houses with electricity.
It is impossible to
believe that the Millennium city, under its pride, has such houses
that lives under the dark whether it is day or night. Dakshin Haryana
Bijli Vitran Nigam (DHBVN) made many promises to provide new
connections in a speedy manner. Regardless of the promises by disom,
still 2,058 new connections have been pending with DHBVN, most of
them being from the domestic consumers. The discom showed some
movements after receiving several complaints from the residents.
DHBVN issued instructions
that meters, cables and other requisite materials for new
connections, also the replacement of defective meters will be
provided by the discom itself. A Consumer Grievance Redressal System
(CGRS) would be taking care of the prospective and existing
consumers. DHBVN's Gurgaon
operation circle said that they had
recently introduced a new call centre and a front desk at each SDO
level office to handle the consumers.
The Managing Director,
DHBVN, Arun Kumar Verma told timesofindia.com, ''the discom will
ensure that consumers are issued meters for new connections and
faulty meters are replaced within 24 hours from date of filing the
application.'' It was also seen that out of 2058 connections that are
pending with DHBVN, 1256 requests are from domestic consumers.
Out of all the cases that
are pending, most of the cases are from the Manesar division of the
Gurgaon operation circle. A DHBVN official said, ''As many as 453
connections are pending in the domestic category, 37and 47 in the
commercial and industrial category respectively and 356 connections
pending for tube wells at the Manesar division.''
Sanjeev Chopra, General
Manager, DHBVN said, ''Consumers may bring up these concerns directly
to me and if any official is found to be delaying grant of connection
or meters without valid reasons, strict action will be taken.''
He also said that
employees have also been given the facility to track and resolve the
complaints received through the CGRS. Since, grievances are redressed
here in a time bound manner, performance of the sub- divisional
offices and employees can be monitored. The CGRS system is completely
new to us and it will take some time for us to get used to it.
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