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Millennium City under dark with 2058 electricity connection requests still pending
The Gurgaon residents, facing a tough time dealing with the power cuts and water shortage, see no mercy being graced upon them. Where some are agitated by irregular supply of electricity, there are others who still, are waiting to lighten up their houses with electricity.

It is impossible to believe that the Millennium city, under its pride, has such houses that lives under the dark whether it is day or night. Dakshin Haryana Bijli Vitran Nigam (DHBVN) made many promises to provide new connections in a speedy manner. Regardless of the promises by disom, still 2,058 new connections have been pending with DHBVN, most of them being from the domestic consumers. The discom showed some movements after receiving several complaints from the residents.

DHBVN issued instructions that meters, cables and other requisite materials for new connections, also the replacement of defective meters will be provided by the discom itself. A Consumer Grievance Redressal System (CGRS) would be taking care of the prospective and existing consumers. DHBVN's Gurgaon operation circle said that they had recently introduced a new call centre and a front desk at each SDO level office to handle the consumers.

The Managing Director, DHBVN, Arun Kumar Verma told timesofindia.com, ''the discom will ensure that consumers are issued meters for new connections and faulty meters are replaced within 24 hours from date of filing the application.'' It was also seen that out of 2058 connections that are pending with DHBVN, 1256 requests are from domestic consumers.

Out of all the cases that are pending, most of the cases are from the Manesar division of the Gurgaon operation circle. A DHBVN official said, ''As many as 453 connections are pending in the domestic category, 37and 47 in the commercial and industrial category respectively and 356 connections pending for tube wells at the Manesar division.''

Sanjeev Chopra, General Manager, DHBVN said, ''Consumers may bring up these concerns directly to me and if any official is found to be delaying grant of connection or meters without valid reasons, strict action will be taken.''

He also said that employees have also been given the facility to track and resolve the complaints received through the CGRS. Since, grievances are redressed here in a time bound manner, performance of the sub- divisional offices and employees can be monitored. The CGRS system is completely new to us and it will take some time for us to get used to it. 

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