After his arrival in Delhi, Ahmed filed a complaint against the airlines at South West District Consumer Disputes Redressal Forum and demanded compensation. In his complaint, he mentioned that the flight, scheduled to depart at 5.55pm on December 1, 2010, took off at 3.10 pm, more than two hours before time and that he had not been informed about the change in timing.
The consumer forum after going through the case found that he and his family had to actually spent two days in their journey from Patna to Delhi because of the fault of the airline. The forum also took notice of the gross deficiency in service provided by the airline.
As no one appeared on behalf of the airline, the forum proceeded against them ex-parte and directed Go Air to pay Rs 25,000 as compensation, including litigation charges to the complainant.
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