With the privatization of various sectors, it is the consumer who is reaping the benefits. Though the government sector has also tried to join the bandwagon, in this era of competition, private companies have marched far ahead.
THERE WAS a time when holding a government job used to be considered something prestigious. Even a lineman in telecom department, earning a meager salary, used to be looked up with respect. This was the time when government sector had the monopoly and people from private sectors were totally dependent on them.
Then privatization came and almost all the sectors be it telecom, electricity boards or banking got privatized. Though with the privatization the prices of the services have gone up, but the customer started getting more importance, which has also ended the monopoly of government bodies like the MSEB, the BSNL
The attitude of the government authorities has also undergone a sea change. I remember, few years ago, when my telephone was not working; I had to beg an officer to get it fixed. God is great, as I got my vendetta just a few weeks back. Again my telephone had some problem and the same officer courteously assured me that the matter would be dealt with at the earliest.
I could have dialed 198 and asked to disconnect my connection, but his courteous behaviour made me think again.
These days many banks are offering competent customer services. We now have a wide choice and need not depend upon nationalized banks and their lazy employees. In fact everyone is happy with the change in the working of government banks.
As far as television programs are concerned we had only a single choice i.e. Doordarshan. But the consumers of today are spoilt with choice! All the channels are competitive, albeit charging astronomical amounts, but they are giving better choice and quality. So DD metro has been left far, far behind.
Though the power bills have gone up after Reliance
and TATA started electricity generation, complaints have comparatively decreased.
Privatization has boosted competition, which has further helped in improving the quality of products, and at times, has reduced the cost also. For example, the cost of electronics has taken a nosedive. Now it is not be so difficult for the consumer to buy a flat screen TV. Reliance has made sure that each Indian can afford a mobile phone.
Most government bodies are running under losses and their losses are increasing with each passing year. However, railway is an exception. Lalu Prasad Yadav
has shown that profit can be derived from anything ranging from ‘chara’ to trains! It should be taken as a wake-up call by other departments.
India is a growing economy, where people don’t mind spending money. But because of its lethargic polices it missed the bus and gave the chance to private companies to establish their monopoly. Though Government sectors made the effort to catch up, but I think it is too late now.