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Railway online reservation system needs upgradation
At present online reservation system has a draw back. Cell no and email id once entered cannot be changed. Even if by mistake old cell number and new email id is opened not only is the application rejected but the new email id is also blocked.

Indian Railway online reservation system has a huge customer base, out of which plenty are defunct. The reason is not the fault of the customers but that of railways. 

The rules set is confusing as in one mail they say one can change the cell no and id but in the other mail they say it is not possible. It shows  that they themselves are confused and making us confused.

TRAI has issued an order that if a cell no is not used for 90 days the number becomes defunct. Cell companies can allot this to another person.

Similarly an email id if  it remains unused for a given time it also becomes invalid. That id can be allotted to any new applicant.

Now if a person wishes to open an IRCTC account using either of them he will be denied registration on the ground that the number/email id already exists. However among the two whichever is new also gets blocked automatically.

Therefore to stop this ambiguity railways should change their customer id allocation method. The id can remain fixed but the customer should be allowed to change both cell no and email id. 

For safeguarding against fraud  the railways can demand voters card/pan card/adhar card number (with scanned copy) and register the number and make them not repeatable. 

Alternatively the number of the cards can be made id  to avoid duplication.

Editorial NOTE: This article is categorized under Opinion Section. The views expressed in this article are solely those of the author and do not necessarily represent the views of In case you have a opposing view, please click here to share the same in the comments section.
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