Reliance Energy 'fraud' on consumers

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Reliance Energy 'fraud' on consumers

REL power bills have shocked Mumbai citizens, who will now have to pay double the amount they had been paying. A citizen pins down ? point-by-point ? the discrepancies in this billing and warns of the "REL fraud" perpetrated on the consumer.

CJ: Sandeep N Ohri

Fri, Nov 17, 2006 00:00:00 IST

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MUMBAI IS REELING under the Reliance Energy Ltd (REL) billing shock. I thought I’d make the picture a little more clear and explain how exactly these smart guys have done us in. My own bill for a small factory area — that is shut most of the time and used primarily for storage — went up from Rs 220 to Rs 10,810! And, according to REL, “there’s no mistake”!

To understand this better, a little background information is needed. Mumbai gets electricity from three suppliers:

REL, which controls more than half of Mumbai, especially the growing suburbs. The Reliance group bought out Bombay Suburban Electric Supply Ltd (BSES) and renamed this as REL. Incidentally, REL has also got the contract for the Metro Rail in Mumbai.
Tata Power Company Limited (TPC), which supplies limited power to some parts of the main city area and a few "bulk" consumers.
Maharashtra State Electricity Distribution Company Ltd (MSEDCL), part of the erstwhile MSEB, supplies electricity to a few extended suburban areas

The power supply in Maharashtra is monitored and regulated by the Maharashtra Electricity Regulatory Commission (MERC). The rates are determined by MERC for each individual provider after taking into consideration a detailed analysis of the costs, expenses and investments of each supplier, as these may be different for different suppliers. So, actually, there is an “approved” inequality of electricity rates across the city and suburbs.

These rates are set for each year and then reviewed with actual expenses — whose details are subsequently submitted by the suppliers. MERC can then actually grant rebates to consumers or, alternately, allow suppliers to recover certain discounts/benefits given earlier! As per the latest MERC order of October 2006, new rates for 2006-07 were finally frozen for all three suppliers.

Now, this would be pretty much a routine affair, except that REL wants to lynch the public and hence they have managed to get a few more things “approved” by MERC. As a matter of routine, the rates were upped slightly to adjust for rising costs (of fuel, etc) and capital expenditure.

New categories — why?

Also, MERC has redefined the types of consumers and re-categorized them — this is what has caused part of the problem. Now, there has been no explanation or logical or practical reason — there never is, is there? — for doing this.

As of now these are the main categories of consumers:

Domestic/Residential low usage (LF-1) — these are home users who have a single-phase or three-phase meter
Light Commercial users (LF-2) — shops, etc
Low Tension/Commercial/Industrial low usage (LTP-1) — users who have a sanctioned load of less than 15 HP (down from 50 HP)
4. Low Tension / Commercial / Industrial high usage (LTP-2) - where the sanctioned load is greater than 15HP (down from 50 HP)
For the current discussion, I have ignored the other categories of high tension (HT) users, large industries, housing societies, streetlamps and agriculture

Numerous charges — No transparency, logic

Now, because of the MERC order, each consumer now needs to pay the following:

Energy Charge — based on actual units consumed. (This was constant in my own bill as I was averaging 11 units per month)
Time Of Day Charge Penalty — this is for LPT-2 consumers only. REL has installed meters that can record the usage at a particular time. To prevent higher usage between 6 pm and 10 pm, it will levy a penalty of 17 per cent higher on the basic energy charge. (I was lucky here as the place was shut anyway)
Fixed Demand Charge — this is a fixed amount that all users have to pay every month, irrespective of how much electricity they use. This is based on the category and depending on the sanctioned load, whether used or not. The actual figure is a complex “higher of three figures” calculation that works in favour of REL. Also, if anyone exceeds the “contracted demand/sanctioned load” then there is a penalty at the rate of 150 per cent of the demand charge. Here’s where most consumers in the 15-50HP category got hammered. (I fall in LPT-2 now and this part of my bill went from Rs 150 to Rs 7,441, even though my actual consumption was still 14 units)
Fuel Adjustment Charge — magnanimously at zero now — but this is subject to revision anytime based on the cost of fuel .. or even if REL pays a higher purchase price for power
Power Factor Charge — (This is brilliant) There is a non-transparent methodology of calculating Power Factor — and if the average power factor is less than 92 per cent, then there is a charge @ 2 per cent of the Demand Charge for every 1 per cent fall lower than 92 per cent. (Here’s where my bill went from zero to Rs 2,827)
Load Management Charge — In view of the acute power shortage across the State, consumers are now being forced to reduce consumption. High consumption users have been defined as those consuming more than 300 units in a month. These users have to reduce their consumption by 20 per cent —over the same period in the previous year — failing which they would face a “penalty” in the form of an increased charge @100 per cent of the highest rate chargeable. (Here’s where my bill went from zero to Rs 39 just because the annual average has been constant across the 12-month period)
Additional Energy Charge — This is great! The erstwhile BSES apparently had given some incorrect rebates to certain consumers about 3-4 years back and the courts have now decreed that REL can “recover” these amounts from its subscribers — which means you and me! This additional charge is at the rate of additional 27 per cent of the energy charge, irrespective of category, to be charged from October 6 to March 07. But, because of public outcry this has now been “deferred” — not cancelled, mind you!
Taxes — The state government levies a tax @6 per cent which hasn’t changed. However, since the basic bill itself has gone up, the government stands to gain as is apparent from my bill. (My bill went from Rs 14 to Rs 454, so obviously the government’s coffers are also being filled!)

Questions, questions

All of this leaves a lot of unanswered questions. Here they are:

Why was this new categorization done?
Why was LTP-1 threshold been reduced from 50HP to 15HP?
Why were the consumers falling in this severely affected category of 15-50 HP not told in advance that they could end up paying close to 100 times more? (My own bill has gone from Rs 200 to Rs. 10,800)
How did the figure of 20 per cent reduction come up?
What if some users tried to reduce and managed only 15 per cent? Still they would be penalized?
How did MERC determine that high usage consumers are those that use at least 300 units? Why don’t they make this calculation public? (In terms of consumption of an average urban household: three fans, seven lights, one geyser, one fridge, one TV, one stereo, one VCD player and so on)
Was the overall impact of rate hike seen before approving these various changes?
Why is the 1 per cent "rebate for prompt payment" only on the Energy Charge? (In my case, the Energy Charge is Rs 49 while the total bill is Rs 10,810)

The additional fraud

The Additional Energy Charge allowed by MERC is a sum of Rs 350 crore that BSES has “wrongly” paid out as rebates to “certain consumers”. There seems to be a lot of mischief here, which becomes apparent when you consider the facts:

If BSES has given greater/incorrect rebates in the past to certain consumers — shouldn’t REL have paid a lower amount for BSES (since it was entitled to collect this back)? Oh sure, REL will argue that the matter was undecided at that point. And, if REL would have bid a lower value, it would not have even managed to buy BSES in the first place!
Why should all consumers be made to pay for this incorrect rebate? Let it be made public as to which consumers were given this incorrect rebate and let REL collect this from those consumers only. I’m sure data is available to identify these consumers.

There are numerous other issues — why is REL’s cost of purchase higher than TPC’s? Why is REL’s increase in rates higher than TPC’s? Why is TPC not being allowed to sell to REL’s consumers? Why is REL getting this preferential treatment? Why is the government allowing this kind of blatant non-transparency?

All of this smacks of a lot of hand-in-glove public hood-winking and I hope the above information will enable those in power — or maybe some more of us — to stop this fraud being committed on the people of Mumbai.

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Posted comments (21)

	Can we file a petition to demand refund on fixed charges which are 10 times more ?
	\| 15 June 2010 Reply to Comment \| New Comment \| Report Abuse

	It clearly shows that Reliance has bought Maharashtra goverment, State and Goverment of India. No one stop the fraud that Reliance has been doing.
	\| 04 August 2009 Reply to Comment \| New Comment \| Report Abuse

	Great,All Indians specially mumbai citizens keep my words in mind, this Chor Fraudulent company is the 21st Centuries Version of " EAST INDIA COMPANY " of Britisher.And our honest Ministers are taking Bundles and Cartoons of Notes into theire pockets for making this TAILOR MADE Contract with Reliance Energy.My Electric bill was used to come between 700 to 1500 in summer you will not belive this time its started coming 4000 and JUNE 2009's bill is 6820.Wow Great Indian company, Great Indian Government, and last WE ARE GREAT INDIANS.We cant do anything. Everything is soled to ANIL DHIRUBHAI AMBANI and his company...........
	\| 09 July 2009 Reply to Comment \| New Comment \| Report Abuse

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