Rude parental behaviour Vs quality of medical care of babies: Implications of a study
A new study in Israel, done in a simulated conditions, has suggested that the rude behaviour of worrisome parents in the hospital ward treating critically sick infants adversely affects the medical care being given by the hospital staff, a recent report in the Times of India said this.
However, the study outcomes have serious
implications for all the areas of social sector services, may it be
medical services, educational services, NGO work, public dealing
services, etc., rudeness vitiates the whole working environment
leading to non-existence of pre-condition for quality of services,
said Prabha Kishore, a Jaipur-based educator who had been articulate
on the research studies in social and allied sciences.
The study also has implications for the social
sector educational and care-giving institutions that they must
deliberately establish good relationships with beneficiaries and run
participatory induction courses in which both service providers and
beneficiaries get training to change their attitudes and maximise the
benefits of the services, I feel.
A congenial psycho-social environment of an
institution is a precondition for delivery of quality services, more
so in education and health sectors. Currently, in the quality of
education in the government sector is facing an acute crisis due to
vitiated psycho-social environment in which rudeness and intolerance
has become too apparent.
And, it needs to be corrected. This is also the
implication of the study. Are students, teachers and ideologues and
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