This judgement is being seen as a landmark judgement, as for the first time technical deficiency has been proved in the court of law in India against an Internet company. The court interpreted the matter from the point of view of the definition of Broadband as laid down by TRAI, which lays down the criteria of minimum speed of 256 Kbps to be followed by Broadband. Accordingly, the court has said that the giving of 14 Kbps speed instead of 256 Kbps is a “deficiency in service.”

It has also been held that SIFY Broadband has a poor customer service that did not redress the customer complaints and sold packages as ’unlimited packages’ when there existed hidden conditions. This clearly amounts to deficiency in service on the part of SIFY Limited and can also be seen as indulging in unfair trade practices.

The case was supported in the cyber world by hundreds of SIFY customers from all over India, who all experienced similar problems and supported the case throughout. Their testimonials were also included in the original complaint as Annexure.