Toyota to provide road side assistance to its customers

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Mr. Achal K Paul

09 June, 2010

In case of regrettable incidents like accidents, the vehicle will be towed to the nearest dealership and the customer will also be provided a free ride home.

TOYOTA TODAY announced the start of its roadside assistance programme for its customers. Going a step further in offering the best in customer service, the programme is aimed at providing round the clock roadside assistance.

All vehicles invoiced from TKM wef 01st April’10 onwards will be provided three years roadside assistance coverage absolutely free within 100 kms of the dealership.

The program will cover the customer against unforeseen incidents. Jumpstart of vehicle when the battery dies down , replacing a flat tyre with a spare one, providing fuel in case the vehicle runs out of it, retrieving spare key from home and towing immobilized vehicles to the nearest Toyota dealership are some of the services provided under this programme.

In case of regrettable incidents like accidents, the vehicle will be towed to the nearest dealership and the customer will also be provided a free ride home. In case of injuries the customer will be assisted to seek medical help and accommodation if required.

The services will be centrally managed by 24X7 Assistance Centre which could be reached at the toll free number ie 1800 102 5001.Contact your nearest Toyota dealer or more details.

Sandeep Singh, Deputy Managing Director, Toyota Kirloskar Motor said in line with Toyota’s philosophy of “putting the customer first” we will now provide road side vehicle service assistance, round the clock, to our customers. In case of unforeseen circumstances if the customer can not bring his vehicle to us, we will go to them”.