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Unending wait for UP roadways' buses
The man at the enquiry counter in the UP Roadways bus station cannot help if a Volvo bus is late

If a bus is late at a bus station in Uttar Pradesh and it does not originate from that station there is no way the enquiry counter can tell you how long you have to wait. For passengers the wait can be long and torturous.

Far from being world class the bus station and its facilities are still in the era of the land line when smart phones have stormed even the country side in Uttar Pradesh.

The Uttar Pradesh State Road Transport Authority has come a long way from the Mayawati era and is now housed in posh bus stations in Alambagh in Lucknow and in Kaiserbagh but despite the increasing popularity and demand of the service matters can get sticky for passengers say locals.

The UP Roadways bus stations underwent a major facelift during the tenure of the Akhilesh Yadav government and became extremely modern. They have everything a passenger would desire today from a rest lounge to a restaurant and even wash rooms which are of extremely good standard. Luxury buses like the interstate Volvo Cruisers and Scania buses ply from here to places like Delhi and Agra.

The service has grown in leaps and bounds and the reason for this is the inability of the railways to cope with the increased burden of commuters between Delhi and Lucknow say officials.

One of the reasons for the increase in traffic between Delhi and Lucknow is the number of students and young job seekers from Uttar Pradesh landing up in Delhi and taking up admission in colleges there or doing jobs in Delhi, say officials. Most of the travellers are young people unlike other states where tourism is the sector which attracts most transporters.

However there can be harrowing moments for passengers when a bus is delayed and while there are several reasons for a delay there is no way the UP Roadways official at the enquiry counter can help.

"It is impossible to predict when a Volvo or Scania bus will reach the station. If it is on time then well and good and if it originates from another city and is late we have no way of knowing how long it will take or how long the passenger will have to wait," says an official at the Bus station.

The buses have no connection with the enquiry counter as the Volvos are mostly privately owned and they do not have any GPS link with the Enquiry counter at the bus stand.

Buses are late therefore if they get stuck in traffic jams and so on and there is no way to inform passengers how long the bus will take to arrive says an official.

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