A new strategy has been developed by banks in India to discourage people from using ATM. And this is at a time when Prime Minister is going all out for zero balance account for every family. No pass-book is issued unless the account holders deposit Rs 1000, the minimum requirement.
Indian Railway Catering and Tourism Corporation's (IRCTC) customer care department needs orientation and be customer friendly. They should answer the question asked to them, rather than beating around the bush.