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Jaipur observes National Consumers Day
Dr. Lalit Kishore | 27 Dec 2013

In Jaipur, the National Consumers Day (NCD) was observed on December 24 by organising consumer rights awareness campaigns. On the occasion of the NCD, Deepshikha Mahila Bal Utthan Samiti and consumer Unity and Trust Society organised the consumer awareness programes in the city.

It was on December24 in 1986, the Consumer Protection Act was (CPA) was enacted. The CPA is meant to provide safeguards to consumers against various types of exploitations and unfair dealings in our country.

In India, the CPA relies mainly on compensatory rather than a disciplinary or preventive approach and provides speedy and inexpensive adjudication. As per CPA, a consumer is any person 'who buys goods for consideration, and any person who uses goods with the approval of the purchaser'. Also, a consumer can be one 'who hires any services for a consideration and any beneficiary of such services, provided the service is availed with the approval of the person who had hired the service for a consideration'.

There are three main precepts for being a good consumer. First, never pay more than the 'maximum retail price' or MRP. Always bargain on MRP. Secondly, always take bills for your purchase ensuring that the government gets the rightful tax from the shopkeeper or seller. Thirdly, remember that as a consumer, you always have right to redressal.

Moreover, the CPA is meant for promotion and protection of four rights of consumers, namely, Right to Safety; Right to be Informed; Right to Choose; and Right to be Heard. The State Governments have established District Consumer Disputes Redressal Forums (known as District Forums) and a State Consumer Disputes Redressal Commission (known as State Commission) for redressal if the consumer rights are violated.