The way the Indian telecom is growing, demand of consumer services also increasing, issue related to the processor, speaker phone, mike, networking operation and so on are the major issue.
There is a need to do the depth study how companies are failing to understand its demand.
I personally face an issue with my Karbonn A21 and submitted it to the services center, after 15 days I follow-up with the representative of the concern department he said that they have too much back logs to fulfill and one month is the minimum time is taking for solve the issue, which is really painful.
And I am sure this is not for the only brand I mentioned.
Why companies are only focusing on revenue not standard services this needs to regulate, regulations bodies must have monitor and come up with the solutions for the consumer welfare.