Use EQ to manage conflict and stress

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Emotional intelligence is one of the most important skills we possess. It is more important for job performance than IQ, experience, or technical ability. Studies across industries show that EQ predicts job performance 2 to 1 over any other skill. Building emotional intelligence skills offers everyone the opportunity to be increasingly effective on the job, regardless of profession or job level. Learning Outcomes •Effectively manage behavior that may be holding you back from optimal performance. •Discover what emotional intelligence is and why it matters. •Increase skill levels in four core area based on Daniel Goleman's Benchmark Model of emotional intelligence.