Top 10 customer service skills
Good communication is the most important skill of the service industry and your communication skill should reflect the professionalism. You need to have a positive tone when you are speaking; this will help you to connect with your customers and build a long lasting relation with them. You need to suppress all the negative emotions like anger, impatience, sarcasm etc. so that they do not get communicated through your tone instead it should reflect concern and empathy towards your customer.